Hello Everyone, I recently resigned for my straightforward boring internal desktop Support Position.

It was my 7th year this year and my first job outside of University. I started on the helpdesk and worked my way up to a desktop support position. In the end my job was incredibly boring and I wasn't learning anything. Mainly just fixing printers/slow computers etc. Basically bieng the frontline support for all users in the corporate office.

My ex boss poached me for this new job. I'm an Endpoint Administrator now working for an MSP bieng an escalation point for all the roaming technicians at all Thier clients. Basically anything that the desktops techs aren't able to fix regarding laptop builds and applications pushed out to devices goes to our team to fix.

Anyhow now to my issue.

For every ticket I work on, this role requires time entries to be recorded and billed to the client. At a high level I get why this is required and how I'm meant to manage it. If I do any work on a ticket, record the time spent on said ticket.

But this is where I'm stuck. The days where it's slow and I can't account for my total days worth of hours in time entries, what then? How do I manage that? Management won't pay me less and they said they don't want to use this as a major statistics on measuring performance, but they use these hours to measure how well thier staff are bieng utilised daily across the business.

Does anyone have any tips how best I can manage this?

Thanks