Been in the Desktop Support/Helpdesk role for a few years now (internship turned full time, then subsequent jobs after that). I have a BS in Computer Science Info Systems.

I'm just getting frustrated with work lately. I work for a non-profit, and the salary is a bit lower than what I'm looking for. Last meeting, my department head said everyone would be getting 1% raises next year (if the employee is eligible, which I am not). I don't know, but after hearing this news recently made me feel a bit discouraged about my job. I took a pay cut to accept this job (moved to a new city, lower pay for IT it seems), and now knowing that I won't get a raise until at least 1.5 years after my hire date has got me feeling a bit down.

At the same time, I'm not sure if I want to stick to the field of end-user support. I'm 23 years old, and I can tell already that dealing with everyone's technological problems has taken a toll on me (I tend to get angry much more easily), and mainly, I'm just bored of helping fix mundane computer problems every day.

I'm not much of a programmer, was never too good at databases, and I've had the general "IT job" for the better part of four years now. I have CompTIA's Security cert, and while security does intrigue me, there are no entry level Infosec jobs that I have been finding. Any I come across usually all require 5-10 years experience in security.

Where/what other kinds of positions would be advisable to branch off to? I always figured I'd end up going the sysadmin route but I don't know how much longer I would put myself through end-user support to get there.

Thoughts?