Hi All

My career in IT started with 5 years in corporate IT for a large retail company. Did 3 years helpdesk, became the teamleader for a year then went to desktop support.

I moved on from this company last year to an MSP as I wasnt learning anything in my desktop support role. I was thrown into the deepend with this MSP role and have learnt so much about intune/group policy/SCCM/MDT.

But I have come to the point now where Im sick of having to worry about time spent on tickets. Everything I do now has to be done in x amoutn of hours becuase clients have only paid for certain amount of time for things to be fixed. I just want to do the work and get on with things, time sheets and billable hours are the bane of my existence and I hate it. I recently changed departments and they only gave me a 2.5% increase even though the work im doing now is much more complicated and complex.

Anyhow

A recruiter reached out to me about a role for bieng the solo support person for nationwide engineering company. The main IT staff are in another state however they have a corporate office in my state that needs an IT Person. its $10k more than what Im getting at the moment.

Havent had an interview yet, but at a very highlevel the recruiter told me a few things about the role, I will essentially be the single point of contact for all staff in the office and there will be some overflow if needed to assist the country wide helpdesk (At most <10 calls per day if anything)

There wasnt much on the position description regarding what systems ill have access to and need to support but looks like its just managing thier mobiles/laptops with intune and all the other things that come along with bieng the only IT (Accounts/device setups/other desktop support duties)

In a way I think this might be a good next step for my career, I need to break past the idea that I hate bieng soley responsible for things and that Bieng in such an environment might be good for my career progression

Has anyone gone into a similar environment from working previously in larger IT Teams. What was your experience?

Thanks