When calling other stores, I sometimes get transferred around to different departments when it's something the service desk does at my store. So that made me curious if I am doing more than what they are paying me for. Are you guys also responsible for these things?

In order management Customer to call tab all red and yellow and anyone with no note next to their name.

Priority tab - deal with hot notes.

Pick tab call departments to get them to pick their order or if there is 2 people at desk pick it ourselves. Also keep tabs on the future pick tab to make sure we don't sell out or watch for items coming in.

Refunds owed, call all customers for their refunds and send out abandonment letters as needed. Process refund checks if abandoned

RFL - print out the paperwork for deliveries and call customers if there is anything that needs to be addressed on their deliveries.

W/O - call to schedule deliveries, split deliveries that are not going to fit on one load, call when a delivery was attempted but not done, and call delivery employee to get order together. RFR - print it out and do an inventory in the morning and at night.

Restocks and boss rtvs, process rtv and put items with returns

Keep an eye on all the tabs in the sold folder to make sure everything is up to date.

Other esvs duties- Special order on hand report every Sunday

Prep inventory report twice a month

Create and follow up on our for repairs

Other computer duties- Release orders on order up

Create quotes on quote center

Sign up customers for pro Xtra and credit cards

Sign up customers for tax exempt

Place special orders and online orders after the sales floor brings you the customer and the product sku.

Rental management credentials so you can mark down rentals as needed, keep rental inventory in check, and run rental reports as needed.

Transfer items between stores

Create orders in Depot direct when appliances are busy or not there. Send returned or damaged items to the store. Load the schedule everyday and call customers when the appliances come to the store.

First phone duties Have ims supervisor credentials so you can order will call items.

Hmm credentials so you can empty gas out of gas returns.

Order fulfillment, pick boss orders after receiving brings them up, and bopis and will call orders if there are at least 2 people at the desk

Receiving credentials so you can work rtvs, key rec items that got missed and transfer items.

Register duties Take all returns and check outs that come up to you.

Take any check out that requires a check

Make all payments on credit cards.

Other machinary Phones - be pk certified in all departments so you can take phone calls when there are gaps.

Be able to run any machine in the store in case there are gaps. There are a couple I am dragging my feet on training on, but I can use the saws, paint mixer, cut pipe, chains, rope, wire shelves and wire. I can use the pacer, reach, op, epj, and fork lift.

Run the salter outside the store when it is icy

Take the shopping carts people abandon by the cashiers and put them away.

Reset the alarm that goes off when the cash pick up comes or when people open a door they weren't supposed to.

File dailies, delivery paper work, and recoveries

Clean, wipe everything down, empty trash, take trash to the back, sweep, and dust.

Take the rtv bin to the back when full.

That's what I can think of off the top of my head. Anything we do you guys don't? Anything you guys do that we don't?