With the exception of 1 operator, the remaining 21 are either women or gender diverse. We would love your feedback if you call!!

The Massachusetts Overdose Prevention Helpline has provided virtual spotting services since October 2022. The helpline is operated using a combination of paid staff and volunteers with lived experience and provides free, 24/7 service.

So far in 2023 our operators have supervised over 1,100 use events. Overdose is rare, occurring 1% of the time. Every overdose on our line has successfully been reversed.

If you heard the This American Life episode about NUA, you may be familiar with Kimber's story - she is one of the full time operators on the line. The paramedic from the episode is the director of this hotline.

How it works:

If you're using alone, give us a call 1-800-972-0590 Our operators will ask you for your exact location, type of substance that is planned to be used, and route of administration (how the caller will take drugs!). Remember to unlock your door, have Narcan out if you have it, and put away any gear they do not need in the rare case of an emergency.

If during the course of the call if you stop responding, we will get you help either through your predetermined responder or by notifying your local emergency services.

Stigma free & no recovery pressure.

Calls are recorded for training and quality assurance but we do not work with or report to the police or any other government agencies.