Background: Went to get my annual STD check done 9/16. (All negative). My primary and secondary are both blue cross blue shield but different entities. Primary kicked back and said denied - coding issue. Secondary followed two weeks later and said denied - coding issue. They both wanted my medical record provided.

The initial claims were for the urgent care visit lab testing through Avalon.

Both show denied - $300 urgent care $950 Avalon lab testing.

Fast forward a few weeks after, I called the office manager and explained I needed that bill to be recoded as it was initially coded as preventative instead of diagnostic (had a rash thought was an STD). She didn’t understand and hung up on me (literally).

Balance still showed $0.00 on website so I called and spoke to a patient billing rep who got back to me a week later and stated it’ll be rebilled.

Both insurances processed the urgent care rebill properly.

I was never rebilled for the denied lab bill of $950. I haven’t received a bill either. And of course google isn’t helpful for finding a phone number to call Avalon.

It’s been over 3 months now. Should I just ignore it or will eventually I receive a bill? I just don’t want to be sent to collections for not receiving a lab bill.

For context, this urgent care is part of one of the biggest hospital systems in the state. And this lab does all their lab work.