Please don’t come for me. I really don’t know much about any of this but I’m really confused by this policy. Last week my 7year old son and his dad went and picked up a game for his ps4 with a gift card he had got for his birthday. I don’t know much about gaming and usually let his dad handle these things but he got it on a Sunday and dad leaves for work Monday morning and is out of state for the week. My son put the game in Sunday night but it had to download and was going let it do that overnight because he didn’t have time to play it due to having school Monday. He came to me Sunday after putting it in and said that it wouldn’t download and basically wouldn’t do anything. Me being knowing nothing about game systems I said wait for your dad to get home Friday and have him look at it. Fast forward to this past weekend and dad says he’s going to take it back and let our son exchange it because it is in fact not working (still had the receipt as well) He comes home pissed because apparently since the game was opened they were only going to give him 9 dollars for it? It was only 25 dollars to begin with and i do understand that once it’s opened it’s technically not “brand new” anymore but it’s obviously defective so the customer takes the loss for this? And with the “customer” being my 7 year old son it just doesn’t sit right with me. And considering that GameStop sells used stuff who’s to say it was actually new? My thoughts could definitely be off on all this as I said I know literally nothing about any of it which is why I posted this long winded post hoping that maybe someone could give me some insight or advice? Is he just out the money for it or is there something that can be done? I don’t even mind replacing the money for him and obviously going somewhere else to buy a game but it’s just kind of the principle I guess?