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UK - Bought my Fold 3 at launch. UK comes with 2 years warrenty. Had the screen replaced by Samsung under warrenty in August 2023. The last week the screen has started to crack again. The screen Samsung replaced 6 months ago.
Samsung are refusing to repair my phone as its "out of warrenty", but it's the screen they repaired and replaced 6 months ago. Tried to explain that the screen is under warranty from the replacement they did (the screen, not the whole phone).
Any ideas where I stand with this? Happy to go to small claims if I need to. My understanding is the consumer rights act gives me a reasonable expectation of their repair lasting more than 6 months.
Green background shows it up more for reference, hence the image.
Thanks!
Your making a big deal of nothing. I had those cracks on my fold 3 for over a year before I traded it in, for full value too.
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- 7 months ago
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Mine started cracking like that at 6 months. Most of them do if you fold and unfold a lot. It's wear and tear. This isn't the phone for you.