I have a buyer from Germany who bought one of my items about a month ago, and it was shipped via eBay's new International Shipping Program (formerly Global Shipping Program). I shipped the package out to the hub in Elk Grove, Illinois. The tracking shows it was delivered to Germany on February 22, but the buyer is claiming they never received it. In a lot of places in Europe they don't get packages directly mailed to them. Instead they get a notification in their mailbox of the package, which they then have to pick up at the courier's shipping center.

The buyer wants to know which company handled the package so they can investigate what happened, because there are several different couriers in Germany. And I don't know how to help them. All the tracking says is, "Handled by local carrier" and "Arrived at delivery centre". And the tracking number also does not specify which company it was. I did check the tracking number by using the USPS website and could not find it there, so I don't believe it went via USPS First Class mail. Even though that is how I sent the package to the shipping hub in Elk Grove.

If anyone knows how to contact the shipping hub, or how I can find out exactly which courier was used, please let me know so I can help my buyer find their package.

Thank you!