I just came home from my third visit to Trulieve Saint Augustine. I’ve had enough bad experiences with them that it’s not my normal place but at 50 percent off I decided it’s worth it to give them another try. Ordered last night to pick up today and spent over 350 to get the 50 percent off Went this morning at 930, no 50 % till after noon, came back at 1230, full lot. Came back at 430 and waited extra 20 to add another 200 to my order as there was more flower left than I expected. Bud tender didn’t ask me if I wanted to add anything and started to ring me up I started to ask about adding and was told my total of 368, do I have any discounts in mind? What, yes I’m here on Black Friday for the 50 % off Im thinking. I told her I’m not military or snap as they always ask. She then asked if I wanted to use my points. Sure, I didn’t know if you could on top of the 50%. She rang me up and total was 331. I said how, I got two alchemy carts and two tru pods are they excluded it says no exclusions. Oh you didn’t say you wanted to use your 50% off she says. It was out the twilight zone, am I really hearing this. She said you chose to use your points instead of the 50% off. I was stunned standing there. I said no that’s a huge difference why would I do that, she says it’s really only 35 % difference, you can wait out front and I’ll see if my manager is willing to talk to you. After three trips and yet another bad TL experience I just grabbed my bag and walked. Poor business all around. Burned for the last time. TL you guys just take it in but customer service is definitely not your strong point but you make a killing pat yourself on the back.