I've been a long Eufy security fan for awhile now. On 5/28 they made a pricing error, or so they claimed; 4 S220 cameras for $160. For a month that went out of stock; they did not place it out for orders until more recently. Originally they claimed they are backlogged for 3 months due to supply issues on the days after the incident. Today, they are obviously still selling this bundle of 4 cameras but is in stock (just checked in eufy store and amazon). I reached out to CS live chat in hopes getting this expedited, as some reported success of having them ship it the next day. The US phone number did not work and kept dropping the call after pressing the CORRECT choices on dialpad (fix your automated calls Eufy). When in live chat, they reported that purchases on that day forward were still back ordered (obviously a lie) and promptly tried to get me to refund. After refusing, CS then tells me again that order stating that price was made in error. Funny how I filled out the form that was sent when they firstly acknowledged their mistake and were going to honor it.

And this is now the kicker, the CS live chat agent then tells me they've accidentally cancelled my order and is unable to reorder it for me as they are "out of stock." The guy then casually adds you should see a refund on the original payment source in 3-4 business days before ending the chat. I was shook at this point and reopened chat trying to get back in touch with this support agent or to follow up on this matter. New guy, claims they have no idea and was unable to help me further as refund was made already. I wanted to escalate this matter but they never sent me a transcript of the chat, which is also, unsurprisingly, a BROKEN feature; despite you having to check the box "SEND ME A COPY OF THE CHAT TO MY EMAIL." I don't recall the person's name either as it wasn't a generic name but rather unique.