first off, hope everyone has had a good week! mine was great, but i didn’t expect to wake up saturday from a nice sleep in with multiple messages from one person asking, essentially, the same question. we’ve been back and forth all morning. i still haven’t gotten up for some coffee, open the blinds, you know, my usual morning stuff.

i like to respond right away to my customers but with this one i just really want to walk away - in fact when i try, my phone makes the little etsy notification sound. they’ve been asking the same question and i’ve phrased the answer almost ten different ways now. when i finally thought the conversation had ended, they asked it again...then i thought it ended again....only for them to ask the same question once more in ~six~ back-to-back messages.

how in the world do i deal with this? i don’t want to be rude/impolite to them, but i have another job i’ve got to work today.

thank you in advance!