(Purchase of digital files plus 3 star Review)

Me: Hello name, thank you for supporting my store and leaving a review. I'd appreciate any feedback you'd be willing to give me

(Second Purchase of different digital files)

Me: I appreciate your continued support but if there's an issue with the files I'd like to know so that I can ammend it in the future

Customer: I base it more on if I like it or not, I usually give 4 but if I don’t like it I’ll give it a 3. in this kase I give a 3 cause there ware no bands for the shooters

Me: I'm having a little trouble understanding. The items description and images showed what the item would look like, and that it wouldn't have a band. These sorts of reviews hurt sellers man and I'd really like to work with you on finding a solution. Could I make a band for you for the web shooter or send you a link to some kind of bracelet to attach to it?

Customer: youtu.be/tpMxzEOZQNE (What to do if you've gotten a bad etsy review)

(1 star review of second order)

Me: I'd appreciate if you didn't shop at my store in the future

Notes: I feel so frustrated whenever I deal with customers like this