Hi all. New account because I just need a refresh.

So I've had this new boarder for about 3 weeks now. For context, I do not usually do any boarding unless it is for a student or a friend. I received a call from a woman desperate for a new place to baord because the property there were at was really not working out. Supposedly her horse was developing an eye ulcer from the amount of dirt in the air, since the old property was placed on a dirt road. I was unfamiliar with the property as I am new to the area and did not recognize the owners name. I informed her that we are full and gave her some other places to look at. About a month later, she reached out again looking for a new place to stay. So I agreed (even though we are still very full), wanting to help out someone and thier horse and willing to make it work.

Our facility is more of a personal property that we use mostly for lessons and project horses. I currently have about 10 horses with a friend's horse on consignment and a student working off their board. The main pasture is 30 acres. Currently housing 10 horses. And the barn has 5 stalls, currently housing 2 mustangs that will be trained for a competition. Like I said; FULL.

The woman came out to tour the property and was very kind. She liked the property and how we ran the place. She expressed her concerns about her current situation with heavy regard to feeding schedule. We usally feed between 8-9. Her horse was being fed anywhere between 8-12. In my opinion, I don't personally think horses require a strict feeding scheudle, but to each thier own. Our feeding scheudle is what is most convientient for me, so that is what we do.

I agreed to take her on as a boarder an they payed for two months up front, with a little bit of extra money to help with hay. I am usually not one to take any extra money becuase I simply don't want anyone to pay for anything that could be turned around in any way. The horse industry is tough, I've learned people can turn in an instant. I took the money becuase we do need it, and it was appreciated.

Everything was going great up until about 2 weeks in. The first issue she presented was no roud bales in the pasture. For me personally, my horses have not been on round bales until it is cold during the days. It is 70 (high) degrees here in the mornings and 50 (low) at night currently. I put out bales when I feel necessary for my horses. This is how I've been doing it for about 10 years and I have not had an issue yet. She informed me that her horse is used to a 24/7 round bale - year round. This is the first time I am hearing this information. She believes that her horse is depressed becuase of this. I informed her of my hay schedule for my horses, and she tells me that it is too cold and my horses need be on 24/7 hay as well (especially my old horses 27 and 20 which she mentioned need to be on alfalfa as well). I let her know that is not how I do things. I gave her a general timeline on the hay (which she did not like), but we came up with a couple of alternate solutions:

1. I will bring her horse into one of the empty stalls during feed time. I will feed him there and give him plently of hay from our square bales as well as his grain. She will then let him out after she arrives and he will return to the herd for the rest of the day/night.
2. I have started putting one square bale of hay out in a feeder for the horses to eat every day and it is free choice to ANY of the horses in the pature. This made her upset because my horses were eating a lot of the hay.

The second issue she mentioned was that her horse was being "beat up" in the pasture. He came is with some bite marks but no serious injuries. Never once breaking skin. I will admit, my pasture is full of very diminant horses, but they are a well established herd. They are familiar with eachother and know thier place in the higherarchy. Her horse is very playful and has created some bit marks on our horses as well. I have videos of which I have sent to her. In my opinion, horses will play and get bumped up. They are 1000 pound animals and they get wild sometimes. That's the gamble of pasture baord/group turnout. Her horse is used to being the top dog of the pasture, and here he is at the bottom of the totem pole, but has found some of our more friendly horses to hang with. I have tried offerening alternative turnout solutions, but she wants him turned out with other horses in a large space 24/7 wich I cannot accomodate unless he is out in the big pasture. She has tuned down any of my solutions and is requesting that I remove some of my horses from the pature. I declinded this request. My horses have every right to be there.

Now the tension is the barn is high. I am a drama free zone, and I do not tolerate this in my barn. I am still kind, going above and beyond to make her horse as happy and comfortable into our routine, but she is cold and quiet in the barn. Barely speaking to me. So now I am planning to refund her the other month and hay money she has given.

My question is AITA for not giving her another chance? Or I am not being professional here? Or is it best to just let this boarder go without creating a large situation. I don't run a boarding barn so this is relativly new to me. Any/all advice and personal stories are appreciated.