Back when I was at Walmart I use to work the sporting goods area. Being that my department was next to the automotive it was understandable that I would hear complaints pertaining to that area, the main complaint I would hear was due to the doors at the department being locked and customers not being able to leave. So Automotive would close around 7pm or 8pm every night and due to that the doors would get locked, now when we would get customers complaining about the doors being locked all we would do is explain the hours and how they could easily walk to the department down the ways with an exit closest and that would usually calm them. This situation unfortunately was the opposite....

The players are: Me= your truly AC= angry customer WM= walmart manager

One night I was going through my normal routine when a lady approached me looking like she wanted to fight, here's the conversation that took place.

AC: Excuse me! Do you work here? (Sounding angry)

Me looking at my nametag then back at her: I think so. How can I help?

AC: Don't get smart with me.... Now why are those doors locked? (Her pointing at automotive)

Me looking at the time on my phone: Oh well I'm sorry Ma'am but that department closed 30 minutes ago so we had to lock the doors.

AC: well I parked out there. How was I suppose to know?

Me: did you read the sign???

AC: are you calling me dumb?

Me: No I'm not ma'am but I'm sorry I can't open those doors but if you go to the......

AC cutting me off: NOOOO! I WILL NOT WALK AROUND THE STORE, EITHER YOU OPEN THE DOOR OR YOU GET YOUR MANAGER!!!

So following her response I decided to "get my manager". Once I got there I met with the closing manager of automotive.

Me: hey boss we got an angry customer who wants us to open the auto doors. I told her about the hours but she didn't want to hear it, what should I do?

WM: did she read the sign?

Me: from my knowledge..... No

WM: well fuck her then... Ignore her and if she approaches you just say "it's not my fault you can't read"

Me: Ok.

So I went back my departmen and shockingly enough she was still there. AC ran up to me and attempted to yell again but before she could utter a word I looked straight at her and said "it's not my fault you can't read". She stood there for a minute flustered, the she quickly turned and stormed off.

As far as I can tell I didn't get in trouble and coninued that job for another 2 years.