I got my Pod 3, around a year ago. I was pretty happy and satisfied overall, and I have been telling great things about EightSleep to many of my friends and colleagues over the last year.

While I was getting the EightSleep, I looked at pricing, and I told myself I don't need the "AutoPilot" feature, because I don't need the "AI" functionality. At the time I was purchasing the EightSleep, "AutoPilot" was marketed to me (or I got the impression of) as an "AI functionality assistant". My membership expired like a month ago, and now I can't even turn on my Pod every day automatically (without AI functionality) at a given time of the day. I do not want (or need) the "AI functionality". I just need it to turn on and off at the given time of the day to a manually set temperature value. Because of this, I can't really use my Pod anymore. I have looked and over the last month (after my membership expired) I haven't really used it. Because I forget to turn it on and off. This makes me sad.

I sent an email to the Customer Service asking to extend my membership with just the basic functionality to just set a manual temperature value for a given time of the day without any of the "AI functionality", but they said no.

I feel their marketing strategy while selling the Pod was "membership = AI functionality" and now taking away the very basic functionality was very deceiving to say the least.