I bought an EcoFlow refurbished unit that cost over $2000 and over $500 of panels. The goal was to get a small rechargeable easy to set up station that could power any device.

I bought this on ebay, which is important to note as it imposes ebay's mediation restrictions.

I received the components in different shipments so I did not set it up immediately. I was waiting for the solar panels before installing everything.

When I did try to set things up the unit did not power on. I sent it back to EcoFlow who promptly sent me a replacement. The replacement also does not power on. I am presently in posession of this unit and seeking means to continue the replacement process.

The communication with EcoFlow via phone was arduous. It was difficult to understand their process. The phone number I used on the website said they did not internally communicate with their ebay divison. When contacting EcoFlow via ebay, they said they had no phone number there. So all communication is via ebay messaging at the pace of maybe 1 message per day. This is significant as it delays and exhausts time allotted for ebay returns.

My decisions complicated things a little bit too. I purchased the unit at like 4AM rather impulsively without comparing with competing alternatives. After a ilttle bit I realized the unit didnt fit in the electric closet and that other brands were owned by american companies and had a narrower form factor. I started a return process, then thought that maybe I was already too invested in EcoFlow, and then canceled the return. eBay does not allow you to open a return if you already closed it and this is where I am facing a challenge now.

After all the back and forth it has been over the 30 day return period that ebay offers. The fact that I canceled my return means I cannot easily use ebay's return methods (I am trying to contact ebay to see if they can override this but dont know how to contact them for that.)

Overall EcoFlow has been phenomenal about responding and cooperating. The quality of the communication leaves a little to be desired, but with a little effort I am able to understand what they are saying and what to do next.

Overall I dont think I would use ebay for a purchase like this. I am also wary of their refurbishment process since the two refurbished units they sent have not worked. This also makes me wary of their warranty process as I am not sure if I would trust their repairs if I had to send a unit for warranty repairs within several years (EcoFlow has a 10 year warranty.)

I can't review the unit as I haven't been able to use it. Overall the transaction process has been made difficult by my decision to cancel a return and by using ebay as the platform. EcoFlow's customer service is prompt but slow (again, because of ebay, but also because of EcoFlow's internal customer service communication structure.)

I don't feel qualified rate this experience or purchase so far. I can say that ebay's interface has complicated the issue and I would not use it for this level of purchase in the future.