Issue: I recently sold a large item to a buyer in California(zone 8 for me), and had set up a rate table to add a $15 surcharge in the case of a long distance purchase. I accepted an offer, the item was paid for, but without the surcharge I had set up.

Resolution: I called Ebay and after a few minutes of talking and a hold for the operator to speak with their "engineers" they covered the $15.00 themselves as a direct credit to my account. The operator also mentioned opening a ticket to look into the issue to prevent future problems.

Thoughts: If I had never called I would never have got that $15, I'm honestly a little surprised that they did pay it. I wonder if they just count on some people not making the effort? Also full disclosure I'm fairly active and a Top Rated seller, I'm sure that helps but I would hope that they'd treat sellers the same.

Question: How has Ebay support shaken up lately for you? More positive, more negative, or just neutral?