I am totally willing to repost the message exchange between the buyer and I, if requested.

So, anyway, I had a Transformers figure up. I accidentally listed it in "used" condition, which I never even realized until the buyer received it and flew off the handle. The description for the item accurately stated "brand new, never opened." It was listed with 3 day handling time, as are all of my listings, no returns, flat rate shipping at $15, shipped via USPS Parcel Select. He bought it on December 18th, I printed the label on the 18th, and handed it to my postal carrier, personally, on the 18th. The package was not updated as accepted until the 20th, still within my stated 3 day handling time. Anyway, the buyer received it on the 27th, and then proceeded to immediately request a return at my expense, a full refund, and he left negative feedback that same day. He was furious that the item was listed as "used," but arrived new, and yes, you are reading this correctly. His negative feedback stated his problem with the condition, as well as he thought I "overcharged" for shipping (it cost $13.59 to ship), and the he didn’t get it in time for Christmas (I list 3 day handling time, and Parcel Select is a 2-8 business day service).

Thoughts, comments, concerns? Let’s discuss.