Hello, I sold a used DVD (I set the condition as "Acceptable") and the buyer messaged me (one day after receiving the disc) asking to return the DVD saying it wasn't in pristine condition and that the disc is damaged. I messaged them back saying that I never described it as being pristine but I did list it as "Acceptable" (but I didn't add anything extra in product details) and that it should still be playable. I asked how is it damaged. They replied back saying that the condition of the DVD and case was not at all what they expected and there's a scratch that's preventing it from being played and it skips while watching the movie.

I pop in usually all of my CDs and DVDs to check before I list them and I don't recall this being an issue with this particular movie but I didn't let the whole thing play.

The buyer has a feedback score of under 10 and they haven't left feedback for others. I have a feedback score of over 500. The disc itself shipped was under $8. The buyer didn't ask for a refund yet but definitely wants to return the disc and is asking for my return address (even though its the original address on the ebay shipping label).

The buyer has not opened an Item As Not Described case.

Should I send them a return label for them to ship the disc back to me? Should I refund them and if so, should I do it after I receive the DVD or just let them keep it?

It's not a high priced item and I've been selling all my DVDs as I'll be moving in a few months and want less to have to bring with me.

I'm curious what most sellers here would do. I'm trying to minimize the headache but I also don't want buyers running wild (but then again maybe that's eBay for you).

Thanks in advance.