Tl;dr there are still great people on eBay and even with the stress of the holidays and my personal situation (finals week) they were cool as cucumbers! I’m very shocked and pleased with how they handled my error and usps delays.

Hey guys, I know it’s the holidays and there are a lot of buyers out there pinching every penny and demanding everything be perfect. It can be very stressful. I’m in the middle of finals too and just had 2 issues with sales that I can’t believe how well they handled it!

My first issue was with a card I sent the end of November. I’m usually great at remembering when I processed a transaction but with school, I must have blanked. He reached out Monday asking about it. I said I couldn’t recall so there was likely an error on my end as the other cards made it. I let him know I was in finals and he told me not to worry and to focus on finals. I contacted the post office Wednesday and had nothing returned. He was still fine waiting. I finally reached out Friday asking to refund as I was sure I messed up, it was in his mail that day! Great customer and made a personal discount for him.

Second customer bought a card in NY prior to going back to the Philippines. Unfortunately we have poor communication hours with the time change but I had labeled the card wrong. Unfortunately I also used a light box for the picture and to be fair it was bad enough that the change would be very difficult to see. Again, I always accept my errors and am eager to repair anything that was my fault. He was the nicest man ever and refused any refund or return. It was only a $6 card but he ensured me that shit happens and accepted he should have asked for another pic. I literally wanted to make him whole so bad but he refused. So I sent him a discount code and he just bought another $150 worth of cards from me to his brothers house!

I hope this can bring some comfort to the stressed out holiday sellers this holiday season. I almost considered closing my store til finals was over but literally everyone has been accommodating. I’m usually next day but I’ve gone all the way to my 3rd day because I let the buyer know my circumstances and asked if it’s acceptable to ship out later than my feedback usually states. Not only were they ok, literally everyone offered me a good luck for my finals!

My faith in humanity is increasing and I love it!