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I tried to update my paypal info yesterday as I was issued a new credit card recently. I made the changes in Paypal, then logged on to DTVN and removed my Paypal account then tried to re-add it. Everything goes fine until I click to submit the changes and I get "32401 : Something went wrong on our end and we are working to fix it. Please try again later." I contacted chat and they said to wait a few hours as their site was "down"? I've tried again this morning and am still getting the same error. Has anyone else experienced this before?
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EDIT: No idea why it won't accept my PayPal. I was using the same Visa debit card that the DTVN site accepted under the credit card section, and can confirm that it works. The weird part is, DTVN charges $1 when you attach your payment to verify that it works, and then immediately re-funds the $1. I was seeing the $1 on my bank statement from PayPal, but DTVN would not process the change. I decided to test it with my Visa debit just in the credit section and add HBO to my plan. It charged me immediately a prorated amount of $1.50 for the rest of my billing cycle and the charge went through and shows on my bank statement. This is a relief to know that it won't decline and I wont lose my Go Big promo discount! Thanks to all those who helped me figure this out.
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- 6 years ago
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