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Usually I'm pretty understanding when it comes to refunds — I don't just hand them out but if it's a mistake on my part, I will refund.
I sold a pair of 90s Nine West leather loafers (in good condition, no flaking when I tried them on or any other real flaws). I know that vintage shoes can disintegrate over time/depending on how stored, etc.
The only issue I have with refunding is 1. why did it take the buyer over a month to message me about this issue if the problem happened when she tried it on. And if she did wear a couple times and then the next time — they started to disintegrate, is that not no longer my problem? Or am I wrong? 2. I honestly wont even lie, I just moved and I really dont have the money to be giving out refunds for sales that are over a month old 😅
Basically just looking for advice — what should I do? I don't want to receive a bad review if I don't refund since she can still leave one but I feel like ...girl it's been a month and you're just now messaging me about this "overlooked flaw". I've only ever gotten 5 star reviews in the 4 years I've been reselling (w/ the exception of one 4 star review that stated no issues).
They are vintage. This is common. Plus it’s after 30 Days you don’t have to refund
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- 2 months ago
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Seller op states shoes seemed to be in good condition. I’m sure she didn’t realize, it’s not easy to tell if she didn’t wear them. Calm tf down 🤦🏻♀️