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I fumbled for the first time in 5 years and switched two packages. After going through Depop support and telling both customers what they should do to fix it, I get this message from one of the buyers.
Now, 7 days since Depop support opened the claim (which is how long the customer has to ship) they haven’t sent back the item. The other customer has. How fucked am I?? I have perfect reviews and I’m worried this girl is going to keep the shoes leave a bad review, and that the other girl (who has been nothing short of an absolute angel) is going to be left with nothing but a refund, and that I may possibly get a bad review from her too :(
what do I even tell the customer who was supposed to get the shoes? “Hey sorry this other chick decided she liked them so she kept them and there’s nothing I can do”
I hate this app lol
Yall making me wanna ditch this app lol. I’ve made a whopping $12 I’m scared for the trouble and the fact they can just refund from YOUR $ any time they see fit. Even with all its problems at least posh has safety measures in place. I’ve made thousands there and never run into this! Also the buyer should send that ish back regardless of your mistake that’s trash behavior! Hope they help you out!!
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