Intel support assistant can not update the driver (Intel HD Graphics 5500) because it's locked to Dell. I've downloaded and installed what the Dell website recommended as the updated video driver. Three times I've done this, restarted, and nothing seems to have changed. My graphics driver is still 3 years out of date according to systemsrequirementslab.

I'm running out of options to try and get the graphics driver updated. If I factory reset the laptop, will that force the most updated video driver on the laptop or will I still be stuck in the same position?

Edit: just realized I got the model wrong. It is actually a Dell Latitude E7450