My brand new XPS 15 with 32gigs of RAM and 1TB hard drive is starting to have bigger and bigger issues. Incredibly frustrating given I dropped almost 3 grand on it.

1) when it powers on, the hourglass next to the mouse flashes for about 30 seconds while the computer is incredibly slow. Plus a “pop up” window flashes on power up in the middle of the screen. It’s too fast to see any content and disappears quickly. But I don’t see why this should be happening.

2) the trackpad has started to occasionally stick down so I can’t unselect things, and it will also randomly stop working for a few minutes. I was aware of the issues reported with a “loose” trackpad when I purchased the device, however I haven’t had that particular issue.

3) I’m not sure if it’s how loud the fan is, or a faulty mic, but the only two times I’ve used to device for professional zoom calls I’ve been told I sound like a robot halfway through. Not exactly what you want when your job currently revolves around zoom calls.

Overall I’m very disappointed in the quality of this device and am thinking about contacting Dell and trying to possibly exchange it for a new one. The only issue is that I am starting my second year of grad school in 2 weeks and NEED a powerful device for my thesis data collection. If I send it back I won’t be able to do the analysis I need to. So I’m screwed either way.

Has anyone else had these issues? And if so, how did you resolve them?