Simple request seems to have thrown their system into disarray

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QUESTION

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I have been using cyberghost for many years. Recently I had the need for a dedicated IP and was told I could add this to my existing account. Numerous days have passed and numerous tries have taken place with a variety of payment methods. After more than a week, I still have no dedicated IP. I have been back and forth with a guy there who tells me he made some "updates" and to try again but the payment confirmation comes up with some crazy sum of money that does not remotely correspond to the service I am trying to add to my existing subscription. Has this happend to anyone else?

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Profile updated: 4 days ago

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bzdmny

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r/CyberGhost

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Posted: 1 year ago
Reddit URL: View post on reddit.com
External URL: reddit.com/r/CyberGhost/...