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Transitioning from managing mid-market to Enterprise accounts, what should I know?
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Hi guys,
An enterprise CSM on my team is leaving and my manager has offered me the role.
I know its a different ball game managing mid-market accounts compared to enterprise; so please share any tips you have to succeed in this segment.
Additionally, please feel free to share any resources like books, blogs, podcasts or webinars that detail transitioning between segments in CS.
Many thanks!
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