Today has been a very interesting day.

I woke up today to an email saying my crypto.com account was terminated for "violating their terms of service". All I have ever used their app for is to convert my miner crypto into USD and then transfer it to my bank account. This is all I do. I do not steal, money launder, deceive others of their crypto, hack, etc... I contacted their customer service and here is the quote from them

"After careful consideration, your account has been terminated. Please let me apologize for the inconvenience that has been caused.

No further information can be provided on the matter."

I responded to that with a question about my funds and if they would send them to me. I have yet to hear a response so when I so I'll update it here if/when I do.

Now, let's tie this all together. At any point in time even if you are using their app legally within their terms or service (buying, sending, recieving, transferring crypto, etc...) they can at any point terminate your account and you will lose access to your funds. Whether or not they give you your funds is something I don't know the answer to yet.

Everything I wrote here is what I did with my account. Nothing I did is/was against the TOS. Do not trust this company with your crypto as I once did. It will come back to haunt you.

Update 1: the mods of this subreddit even removed my old post... If this doesn't strike you as an ill-willed company I don't know what will. Do not trust them.

Update 2: Here is what the company had to say when I asked about my funds.

"No further information can be provided. You can check with your bank for further information and assistance"

My guess is that they are sending the funds back (still don't know 100%). Conveniently enough my bank's login service is down as well. I will try to contact them by phone and see if my bank can provide any information.

Update 3: here's the quote from support

"We completely under your point of view, however, no further information can be provided. Once again. we apologize for the inconvenience that has been caused. Please refer to our Terms and Conditions, more specifically "We are entitled, in our sole discretion and without providing reasons, to refuse your application for or to suspend, terminate or limit your use of the Crypto.com Wallet App Services or your account, and/or to change the eligibility criteria for registration or use of the Crypto.com Wallet App Services at any time"

Most crypto brokers have this clause in there so it's impossible to avoid. Really sucks though, since I was a valid and fair user of their services. I'm hoping within 1-2 weeks to see a deposit. Will keep updated here.

Update 4: Obviously there are those who don't believe me.

https://www.etherchain.org/account/0x3efaacf81775027388fa30c7aa799009ce2c6db9#txs

Here is the link to my terminated ether wallet at crypto.com. All mined transactions clearly state that I am receiving ether from ethermine, a mining pool. Some of the other various transactions include my brother paying me ether, and initially testing if crypto.com was legit by sending it a small amount of ether, converting it to USD and transferring it to my bank. I don't remember why I converted to USD Coin back in January.

https://www.blockchain.com/btc/address/3NnTi5NJwcwGoD7rHT88QruSvu8qcwgQPb

Here is the link to my crypto.com wallet. Every single transaction here is from nicehash to my crypto.com wallet. Then from "my" wallet on crypto.com to crypto.com's wallet to sell for USD.

Update 5: I emailed customer support for a signed message of the ether address so that I could obtain the money from ethermine and they wouldn't provide me with one. Here's the quote.

"Please note that this is our final decision and no further information can be provided."

CDC sus.