Hi all - hope this finds you well.

I've found myself in quite a bad predicament and would appreciate some advice.

I haven't used my Ledger wallet in quite a long time, but decided to give it a look this afternoon to set up Ledger Live on my new laptop.

Unfortunately, I didn't remember my PIN to unlock the device, and ended up exhausting the three attempts to log in that were available. A page on Ledger's site suggested resetting my device, which required my resetting my 24-word recovery phrase.

After doing this, I set up Ledger Live, but noticed that my crypto didn't appear on the dashboar. To my horror, also I realized that the physical copy of old 24-word recovery phrase was now missing - it wasn't in the place I usually stored it.

I'm able to see my crypto on Ledger Live in my old account - it's all still there - but now that I've reset my 24-word recovery phrase & have lost my old recovery phrase, I'm concerned that I may have lost my crypto.

Does resetting my recovery phrase mean that I no longer have access to the content of my old wallet? If not, can any of you advise as to how I can get my crypto accounts back into this wallet?

I've tried contacting Ledger for support, but there doesn't appear to be a way to contact them directly. I wish I had never come across their article telling me to reset the device!

Any advice would be very much appreciated. Thanks in advance.