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Hi! I’m having the strangest issue. I have 25k people that follow me. I send a mass message & select to send it to all of them. I go into message statistics & it says I only sent it to 418 people? I unsend the mass message, double-triple check everything & send it again. Same thing! Is anyone else having issues? I’ve spent a long time building this following & support isn’t helping ðŸ˜
Thanks for responding! Looks like everything was actually sorted out with support! They updated the ticket & now all is working properly again! Thank goodness because I was panicking a little lol.
Right. That’s the point in sending it both ways. One is sending to all my fans & one is sending to all of my following excluding my fans. This prevents my fans from getting the message twice, but still making sure everyone is getting the message.
I’ve done this in the past. When I do this, it sends to the fans that I’m also following twice.
I’m sending two. I selecting send to Fan, exclude following. Then also send to Following exclude Fans. I’m following 24.9k & I have a following of 25.2k. One is sending to 418 & the other is sending to 383.
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Thank you for your response! That’s what triggered me to go look at my ticket!