I’m really mad. I had an appointment for a tech to come out on Wednesday because my internet kept dropping. The problem went away on sat night and your tech people called me Sunday. Basically said they had fixed it on their end and talked me out of the appt. I was hesitant but they wanted to cancel the appt at 3pm Monday but I said I wanted to wait until later to be sure. They claimed they were monitoring it from their end but failed to answer my questions about what I was seeing in my cable modems log. However, I trusted them. Well at 8 I spoke to them and decided to cancel it under their reassurance. I had some other reasons why it was convenient to cancel it but wouldn’t have done so had your people not assured me all was well. At 10:30pm or so Monday night the internet started dropping again. It’s done it twice now.

I am so angry and disappointed at/with at your company I can’t explain it. I’ve been a customer since 1986 who has never been late on a payment. Plus my monthly bill is exorbitant. You people need to make this right. I want another appointment for Wednesday or Thursday at the latest.

Your “tech support” doesn’t seem to know what they are doing. A ping is not a comprehensive diagnostic tool like they claim. They didn’t understand a word I was talking about when describing what I was seeing in my logs.

Please fix this. I’m in CT and a tech from my state should be the person who calls me.

Thanks.