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LMTD BASIC CONVERTER charge added to bill after phone rep removed an extra flex box charge last month.
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I was being charged for a 2nd flex box I did not own for many months and called support to remove the extra flex box and refund me. The phone support told me that they did so. Then on my next month's statement, I see a fee under the flex section for "LMTD BASIC CONVERTER" as well as a 0 dollar fee for the flex box I currently have. I assume this is an error since I have not gotten any new equipment and want to have the charge removed in the current statement and future statements. Thanks!
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- 1 year ago
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