Moved service from old address to new address online. When arrived at new address and plugged up modem, it didn’t connect to online as per light not being on. So I called and was told that since I’m the first costumer to ever want service at my address, they will need to run a line from pole to structure. Was quoted 13th, when that date came around no one showed up or called. So then I was quoted 15th, was told that they needed a senior tech to come out. So they quoted 19th. On that date, I was told that no one was available so wait until 25th. It’s 08/26/2020.. no call no show. Was told no techs are available in my area and there isn’t any info on when that could be resolved. Was told my account was flagged urgent and that someone would be out when tech becomes available, and at the same time they are saying that a tech is assigned.. I don’t understand! Any insights from techs or experienced?