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Xfinity Chat: How to Speak with a Live Chat Agent in 2024
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Just in case anyone is searching and frustrated for this because it took me FOREVER to get an option for a live agent to pop up in the chat. If you go to the Xfinity Assistant, type "Chat Agent". A menu will pop up with "Activation" as one of the options, so choose that. Then an option to chat with an agent should display.
However, Comcast changes things around frequently so YMMV.
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