Awful funny that they suddenly want 'to improve' their customer service - well beyond the point of it being anything BUT intentional and willful negligence, now and ONLY now that it could hurt their ability to be publicly traded. That's not the sort of company that should be trusted - how many people did they voluntarily fuck over via inaction? As a business, and financial institution no less, they should have some obligation of service and support to the customer. They have proven time and time again they very clearly feel they do not.

Don't let these crocodile tears issued far too late in the game, now that they've bitten customer after customer, be sufficient. Hundreds to thousands of people - and that's only since I joined here after they bit me - and maybe more that didn't post, still have been robbed, cheated, or just generally done wrong. Many more still, have lost out on significant financial opportunity thanks to trusting CoinBase, and getting complete radio silence by those in charge, in return.