After doing a lot of research I landed on the AstraPro because of reviews that said both quality and service were top notch. Bought it brand new in February of 2019 and used it daily with no issues. Then I had to leave town for an extended stay out of state in August of 2020. Left it unplugged on the counter.

Came back in December of 2021, plugged it in and no go. Clicks, hums, then stops. No heat, no pressure. I call into service and one guy says I'll need a multimeter to do some testing. OK, I go buy one. Then the holidays get in the way and we play phone tag for a bit.

I finally get through last Thursday but a different tech answers. No multimeter testing or anything. "Press this reset button inside and see if that works." Nope. He wipes his hands of it and says "You need to buy either a vibration pump or the computer." He tells me I am on my own and gives me a phone number of a place that services their machines in my state.

I call them up and they tell me they have never had a contract to service Astra machines and they are surprised I was given their number. They give me a possible alternate place. Same answer, they don't work on Astra machines. I call Astra back and the guy literally says "I don't know what to tell you. Wait until Monday and call the person you spoke to before." Seriously? Yes, seriously.

So today I was able to get through to the original guy. He was a lot more helpful with diagnosing. We did eventually trace it down to the fact that the pump has an issue. BUT...they no longer use my type of pump and Astra will not stand behind the product to send me a replacement, which apparently will be expensive, because it requires a retrofit with a different pump.

The pump is a Fluid-O-Tech 1106RLIFB2E0000. Five total search results. Apparently none are the exact one.

So now I am left with a $2000 paperweight when I thought I was investing in a system that would last a lifetime.

The place I bought the system from apparently has no functional phone number anymore. Also great.

If anyone has any ideas or sources for a new pump, I would appreciate it.

Would also love some feedback on anyone else's experience with Astra. Because this really sucks.

EDIT: I want to say that this subreddit has already given me a lot more suggestions than the place that made the thing. You guys are great! I'll get it running again one way or another. Thanks a lot!!