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10
[Bonavita] Good customer service experience.
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_walden_ is in Bonavita
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On the recommendation of this subreddit I bought the 1L Variable temp gooseneck kettle from Amazon. I think the kettle is great, having owned a non-gooseneck, non-variable temp kettle in the past. It is a huge improvement.

Recently it started having problems with the temperature control. The display would show about 180 degrees and would stop increasing. The kettle would never slow down and would keep going to a boil despite being set to 205 degrees.

I let Bonavita know, and they sent me a brand new unit and told me to dispose of the other one.

Although I was disappointed that it stopped working properly within the 1st year, I'm impressed with how it was handled. Hopefully the new one will have better luck.

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Profile updated: 9 hours ago
Posts updated: 8 months ago

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Posted
9 years ago