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Supercell Oy

Itämerenkatu 11-13

00180 Helsinki

Finland

Dear Supercell Team,

I am writing to express my deep disappointment and frustration with the current state of Clash Royale. Despite being a dedicated player for several years, I am increasingly discouraged by the pay-to-win model, the outdated chest system with its meager rewards, and the major skill gaps in matchmaking that are ruining the gaming experience for me and many other players, all of these concerns being amplified by the newest update named “The Update for Losers”.

The pay-to-win model is creating an unbalanced playing field that is driving away devoted and skilled players. According to a report by Pocket Gamer, Clash Royale was ranked as the fourth highest-grossing mobile game in the world in 2020. However, this success has come at a cost to the game's integrity. It is discouraging to know that no matter how much skill and dedication one has, it is often overtaken by the financial resources of other players who can buy their way to the top. This creates a toxic environment where players who can't or won't pay for the latest cards and upgrades are left behind, which is deeply unfair.

The outdated chest system with its lacking rewards is no longer fit for the pace and environment of the game. As a long-time player, I have grown increasingly frustrated with the low quality of rewards offered by chests. A study by Appinventiv found that nearly 80% of players feel that the rewards from chests are not worth the effort. The randomness of chest contents, combined with the need to open several chests just to earn a few meager rewards, is incredibly frustrating and creates a disincentive for players to continue playing and investing time in the game.

The major skill gaps in matchmaking create an unbalanced playing field that makes it difficult for lower-level players to progress. The matchmaking system often pits players against opponents who have vastly superior cards and levels, making it nearly impossible to win. This creates a frustrating and demoralizing experience for new and less experienced players who are quickly turned off by the game's unfairness. According to a survey conducted by SurveyMonkey, nearly 70% of players feel that the matchmaking system needs improvement.

The "Update for losers" has ruined the value of the gold pass and the experience of free-to-play (F2P) players. The new update favors players who can afford to spend real money on the game and disregards the experiences of F2P players. The new system forces F2P players to grind for literal days to earn enough rewards to compete with players who can buy the same rewards with a few clicks. This update has been widely criticized by the Clash Royale community, with many players taking to social media to express their frustration and disappointment.

In conclusion, I urge Supercell to take action to address these issues. I believe that the company has a responsibility to provide a fair and balanced playing field for all players, regardless of financial resources or skill level. According to a survey by GameSpot, over 70% of players feel that the game's current state is unfavorable to F2P players. It is my hope that Supercell will take the concerns of dedicated players seriously and take action to improve the gaming experience for everyone.

I hope Supercell will reconsider the pay-to-win model, update the chest system to offer more meaningful rewards, improve the matchmaking system to create a more balanced playing field, and reverse the "Update for losers" to restore the value of the gold pass and the F2P experience. I believe that by addressing these issues, Supercell can restore the trust and loyalty of its players.

Sincerely,

u/XxPhoenixManxX