Greetings all!

While awaiting the servers arrival, we (the staff) have come up with a ticket system to replace most of modmail’s uses.

If you wish to send the following things to the staff you should use the new ticket system.

• Ban Appeal

• Bug Report

• Player Report

• Moderator Issue

• General Inquiries

To create a ticket go to vanillacraft.net/ticket and select ‘Open A New Ticket’ then proceed to fill in the fields with your in-game name, email, select the help topic and fill in the issue with as much detail as possible to help us. Depending on the ticket type certain staff positions will receive the ticket to deal with. (Devs get bug reports, admins get moderator reports etc.)

Upon submitting a ticket you will receive an email notifying the ticket has been received and it’s unique ticket number, you will also receive emails when a staff member responds to the ticket. The emails will be from a vanillacraft.net account as this system was used with a previous server by /u/Kensin_Woo (ryan), if you cannot find the email check your spam folder. We converted an existing system to suite CivEx to save some time to allow us to concentrate on other things, in the future the system may be moved over to a CivEx domain.

To check the ticket’s status and view/respond to our response go to vanillacraft.net/ticket and select ‘Check Ticket Status’ then enter your email and the ticket’s number recieved via email.

We hope you can easily adapt to the new system and the benefits will be apparent if you have to use it. Leave any questions regarding the system below.

Kind Regards

CivEx Staff