First time poster here, and this happened almost two years ago, so go easy on me.

I worked retail at a large sporting goods store around the holidays. My store had a large trampoline for sale of which a customer bought but quickly found out it was too large to fit in her sedan. No problem. We told her we would put it on hold for her and she could come back when she found a car to borrow or someone to help her out. This was in early December and it was common practice for us to put items in the back with a tag saying it is for "X customer" and that she had already paid.

Fast forward to a few weeks later, Christmas Eve, around 5:30. Store closes at 6, same customer calls and asks if she can come get her trampoline but she will be late. Fine, we will be there anyways closing down. I go to the backstock area only to find someone has sold her trampoline. No big deal, another store is 15 minutes away with one in stock, I hop in my personal truck, drive to the other store, pick up the trampoline and head back to the store. Arrive at roughly the same time as the customer. We tell her we can just move it straight from the bed of my truck into her car. Sounds good! Wrong. We go outside to find she is in the same car she came to the store in weeks ago, and has her son in the car. Presumably the one who is receiving the trampoline for Christmas. Again we tell her that this trampoline will not fit in her car. At this point she is irate that the trampoline is not wrapped for her(not a service we have ever offered or advertised), that it won't fit, and that we have now ruined Christmas for her son because he knows he's getting a trampoline now and he won't have it tomorrow morning.

At this time my store director graciously offers to put the trampoline in his car and drive it to this womans house that is fairly close by( We don't offer delivery by the way). She agrees( The rest of this story is now second hand due to me no longer being there and was told to me by the director at my next shift). So the director drives to her house with this trampoline on Xmas eve instead of being with his family. He arrives to which this woman goes inside and shuts the door without offering any instruction or help to my director. He proceeds to stand at the front door and knock for an extended period of time before she opens the door as if she is bothered that he is there. He tells her that he is just going to put the trampoline outside the garage, which infuriates her because "its not under the tree". He obliges and by himself gets this trampoline up her front porch stairs and to the door, which he discovers is closed and locked, again. He again waits on her to open the door, to which she never does. At this point he decides that enough has been done to appease this customer and goes on his way to enjoy Christmas eve with his family.

Now, fast forward to the day after Christmas, the next day the store was open, and who comes marching in? This lady, and she's furious. The director takes her to his office and she proceeds to scream and throw a fit, demanding a refund because WE ruined Christmas for her kid because we were so unaccomadating to her. Apparently she was mad that he didn't put it under the tree for her. My store director quickly shuts this down, explains what happened, why he left it where he did, and everything we did to make sure she got this trampoline. She's not having any of this and at this time she is asked to leave the store because of her screaming. She refuses. PD is quickly called and she is escorted out of the building and as far as I know of, never seen again at the store.