Hi, just want to hear some of the funniest, best guest interactions you’ve had. Maybe it’s a funny memory, maybe the guest was being dumb, or something. similar, i’d love to hear it!

Here’s mine:

It was peak Covid, and we just started doing DoorDash! (My operator didn’t like DD due to quality of food when it got delivered but due to covid, he was forced to).

We were trying to figure out the best way to handle door dashes during this time, so we tested a few things during a month span. We told dashers that we were trying different things each week and that pick up would be different and then we would make a decision. we wanted what was best for them. Many were okay with this.

however, this one dasher got really upset one week that he had to use the drive thru when the previous week it was pick up inside. He complains a little bit but got his food and drove off from window. A few days later, the same driver comes at 10:15am with a $200 order for lunch. We are still doing pick up through drive thru at this point, but since it was a large order, we asked him to go to the front of the store to wait for the food. He threw a fit and wasted quite a bit of time at window, but he finally went to the front of store.

a few min later, I (a FOH manager) delivered the food personally to him and apologized and handed him the food, as well as some BOG’s for him waiting so long. He proceeds to take the food, throw it at me, and call me a bunch of names. i try to go back inside but he then reaches for me and tries go grab me. And i looked him dead in the eyes and said if he touched me that the police will be called and that we have his license plate.

He then continued to belittle me, and then asks if we would remake the 200 dollar order that he trashed on the ground, and i said that he would need to contact door dash, explain what happened, and see if they would push the order back through. He got upset with me and told me that i was wasting his time. I looked at him directly in the face and said “sir, you are wasting my time, have a great day” and went back inside. we did get the order back up on our screen but it wasn’t the same dasher to grab it.

2 hours later, the same dasher came back through for another order and started screaming at my employees about how we are the worst cfa he’s been to and started belittling my employees. I walked out, and he saw me and instantly was quiet and i said “sir, do we have a problem”

and he just shook his head. my team members explained what happened and then i looked at him and said “you need to release the order you’re picking up. you are now banned from our premises and you will no longer door dash” and then i went inside and had my director block his dd account.

That was the most satisfying “negative” guest interaction i’ve had. i want to hear yours!