This an upsetting situation that happened to me some weeks ago. I have been a customer from these guys for over a year. I bought an oz. of live resin from WTF Cannabis, and I never got it at my home address. I wrote to them explaining the whole situation. They told me very rudely that they shipped it to me, and that they could not do anything to help me. I basically felt like it was my problem. I got proof of the item not delivered from Canada Post, i.e., CCTV screenshots of the postman not showing up that day, my Canada Post item not delivered complaint, my chat logs with CP representatives. I sent them all to them, and never heard back from them. After I while of writing to them without a reply, they told they needed more proof…. I basically did the whole thing for them including wasting long hours dealing with CP when it was their fault. They even got a reimbursement from CP, and I never heard back from them. What would you guys do?

UPDATE: Yesterday, I joined their Discord channel just to be called a pathetic loser, a retard, and a liar by their own administrators. Also, I waited for many hours for their boss Judd to reply to my complaint, or anyone, really. No answer. Today, they openly talked about my case on their Discord, and said they didn't care about it, and blamed it on me again after the zillion emails I have sent to them with my order number, reimbursement information from CP confirming I did not get their package, etc.. Be aware: these guys do not care about you. They just want your money and treat you like a "retard". Also, this is pretty awful considering I told them many times that I am a person with a permanent disability. Just deceiving!

Order that according to them does not exist: https://imgur.com/6LZY7mS Proof of reimbursement: https://imgur.com/iegave1