I work for a very large financial services company. We get targeted with scams a lot, and so do our clients. Most have the wherewithal to call us to let us know they got a scam text or email, and that’s what happened with the horrible human being today. He called in, so I looked up his account by his phone number. I let him know we are aware of the exact text message and thanked him for calling. Usually the exchange ends there. He proceeded to say, on my recorded line, “Yeah I figured it was som darky who didn’t want to work and just steal money from a white man. N-words gonna n-word.” (Note, he said the actual words). I told him we don’t accept that kind of language from our customers, ended the call, and then put him in to effectively get fired as a client. My leadership saw it the same way and instructed him to take his accounts elsewhere within 30 days, or we’ll cash them out. I just couldn’t believe an actual human being would say those words. I’m glad we told him to leave our firm. What a disgusting person.