I’ve been owned €755.15 by booking.com for two months.

It was the price difference for a hotel after the original place I had booked cancelled less than 24 hours I was meant to leave.

Booking.com promised to refund the original hotel and also the price difference between the old and new booking in writing.

It is now July 25 and my original dates of stay were May 5-12… the price difference refund of €755.15 euros was apparently processed on May 16, but I haven’t gotten the money.

I have emailed booking.com over 40 times and called more than 20 times. Level 3 Genius, been to 43 countries with them - actually unbelievable and abysmal customer service. I keep getting told the refund is being processed or under execution.

Will never book with them again. Do not trust this company!