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Bitstamp terminating accounts and dragging feet on returning money
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For me, this started about two weeks ago, but /r/Bitstamp seems to have a bunch of posts that are more recent.

I'm working on buying a house, and my investment from 2013 is going to be the big chunk of my down payment. I was initially going to sell 6 weeks ago, but Coinbase wouldn't let me sell and their customer service still hasn't responded to my ticket, so a month ago I transferred my entire balance to Bitstamp.

So I sold over there and tried to withdraw maybe 3 weeks ago, got rejected by my bank. No problem, requested a withdraw to another account. Three days later, get an email to reverify my ID, fine. Another 4 days, and I get an email that my withdraw is being cancelled and my account is terminated effective immediately. It took a week for them to request my bank info again so they can start a new transfer, and customer service can't even tell me if they have started that transfer.

At this point, Bitstamp is holding on to $52,000 of my money which they don't seem intent on returning, and refuse to even inform me why my account was terminated in the first place. As I mentioned, it looks like they are doing this to multiple people, and /u/Bitstamp-Domen is giving vague replies to a couple.

Right now I'm trying to make some noise in the hope that someone actually takes this seriously and I can actually get my money to buy my house.

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6 years ago