Hey I just wanted to explain my experience this afternoon using Xcoins.com as it was rather unpleasant.

Attempted identity theft and successful financial fraud. Placed an order for $446.38 worth of bitcoin. My debit card has been charged and then they call me asking me to send them a picture of the front and back of my debit card.

Absolutely not happening. Xcoins support gave some BS response about having to wait 3-5 business days "once the refund button is available."

Best part? When I tell them via their support chat that I was calling Wells Fargo's fraud team immediately if I didn't get a refund today or get my bitcoin, what do they do? They removed my user account access to Xcoins.com, thus preventing me from being able to initiate a refund if I have to wait for a "refund button" that doesn't exist.

DO NOT USE XCOINS.COM! SCAM! SCAM!

I have had to disable my debit card, have to wait for a new one to get mailed to me in probably a week and on top of that I have to wait upwards of 10 business days for the funds to be back in my account once Wells Fargo's team finishes the investigation on Xcoins.

I used Xcoins a few times back in 2016/2017 time frame and never had this happen in the past. I hope these criminals have fun in prison although we all know it's highly unlikely they'll have anything done to them.