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Cheapskates and Reward Systems
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I was speaking with a server the other day. She told me that customers who proclaim they had the greatest service always leave the poorest tips. I started thinking about how this trend replicates itself in other ways. A partner who lauds how great you are, but often does the least to return attention. Or an employer will verbally give you acclaim but no reward.
So my question is, is there a term in behavioral economics that explains or identifies this behavior?
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