I have submitted multiple tickets and the only response I get is that it is still processing. I ordered on Black Friday so we're over one month now. Is this normal? I'm starting to consider canceling my order and getting a refund.

Edit: I received mine an hour ago. FINALLY. From the time it ships, it's quick, but man the processing time took forever! I sent them another ticket saying maybe I'm better off canceling and what do you know, mine shipped that same evening. I appreciate everyone's input and glad I'm not the only unhappy one. The description on the UPS box says "silicone sculpture"...in a rectangular box that sort of gives things away.

I'm not sure I will order again, but once I put it to use I may have to reconsider. Based on everyone's comments in other threads I was expecting to be overwhelmed by the size, but it looks like a perfect size so I'm looking forward to it! Medium Nocturne for those curious minds.