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Hey y'all! I just placed my first custom earlier today, but I hit a roadblock with CS. I was wanting the base color and tip color of Prim Rose, but I was told I can't cherry pick those colors; that I need to either have the tip colors from the fade and another color or the whole fade as is. I knew about not being able to choose how much of each color I got, I just wanted my request out there in case whoever does my pour decided to try and match it. Has this always been an issue? I attached the ticket response I got from CS.
My friend had placed similar orders before and she's been helping me pick what to do as she knows what colors can be picked but even she didn't know of this rule.
Anyways, what are the colors I can choose between for the base color?
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- 5 months ago
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